Information

We pride ourselves on our adaptability and commitment to excellence in every aspect of our service. Explore what we have to offer and how we can contribute to your success.

Frequently asked questions

It all began with a simple idea fueled by a deep passion. As a small business, we pride ourselves on personal attention and dedication to every detail. Our approach is rooted in quality and integrity, ensuring that everything we do reflects our commitment to excellence.

Who are McKenzie Friends

McKenzie Friends are individuals with extensive experience in social care, law, court processes, and government agencies that handle matters related to children, crime, immigration, and many other aspects of daily life. Navigating these systems can be complex and often overwhelming, especially since most people don't encounter them regularly.

Our experts operate independently and possess a wealth of knowledge that can help demystify the jargon, clarify the processes, and eliminate confusion, as well as reduce delays in finding solutions. Our team includes former lawyers, advocates of varying standing, social workers, and specialists in social care and criminology. Together, they form a vast resource of knowledge and experience.

They understand the shortcuts, the potential pitfalls, and the most efficient ways to navigate the system, ensuring you have the support you need.

Navigation through the Judicial system

Why might you need assistance navigating the judicial system? Many individuals you encounter within this system are prohibited from offering you advice, as they must maintain impartiality. This is where McKenzie Friends come in; they are dedicated to serving your best interests.

It’s important to note that we cannot represent two different parties in the same case, as this would create a conflict of interest—much like trying to take both sides in an argument. However, when common ground is found, it can lead to significant savings in both time and money.

Do you cost the same as a solicitor

No, our costs differ significantly from those of solicitors. Solicitors face numerous financial overheads, and their fees, often termed "reasonable costs," are structured to ensure their operations can continue. Additionally, solicitors may not receive payment for extended periods—sometimes even years—requiring them to calculate a reasonable charge that accounts for both current and future expenses.

In contrast, McKenzie friends request payment upfront. This approach helps us avoid long, unpaid bills, allowing us to continue supporting our clients effectively. For more information about our costs, please see the section below.

How much does it cost ?

A consultation call is priced between £20 and £25. During this call, no sensitive information is shared; instead, we discuss your situation and outline your desired outcomes or goals. Typically, the consultation lasts about an hour, though there is no strict time limit.

After we provide initial insights, it’s up to you to make decisions based on the advice given. Please note that the consultation fee is non-refundable. If you decide to proceed with our services for further guidance, the initial fee will be deducted from the overall cost.

Will I have to pay all the money upfront ?

No, we recommend a pay-as-you-go approach. This means that each project will have a specific cost, which we ask you to pay upfront before we begin the agreed work. This way, you maintain full control over the process. If you find a resolution on your own, simply let us know, and we will conclude our involvement without any further obligation.

Can you guarantee I will win ?

No, we cannot guarantee that you will win. However, we do guarantee honesty and transparency in our approach. If, after your consultation, we determine that we cannot assist you, we will be straightforward and explain our reasoning. Additionally, we will guide you towards alternative support options or recommend a more experienced professional if your situation is particularly complex. Throughout the process, our commitment to honesty remains unwavering. Please note that we do not take on every case.

Beyond the ordinary

This is where our journey begins. Get to know our business and what we do, and how we're committed to quality and great service. Join us as we grow and succeed together. We're glad you're here to be a part of our story.